At VegasGenix, we strive to provide our customers with the best possible experience when shopping with us. We understand that sometimes items may not meet your expectations, and we want to ensure you are completely satisfied with your purchase. That’s why we offer a straightforward refund policy, as follows:

Eligibility for Refunds

We offer refunds on product returns that are unused, undamaged, and in their original packaging. To be eligible for a refund, the return request must be initiated within 14 days from the delivery date or 21 days from the purchase date, whichever is earlier, with the order number or a copy of the receipt.

Please contact us at support@vegasgenix.shop before making a return or shipping to the return address.

Refund Process

To initiate the refund process, please contact our customer service team at support@vegasgenix.shop. We will provide you with a return shipping label and instructions on how to return the item. Once we receive the returned item and verify its eligibility for a refund, we will process the refund to your original method of payment.

Non-Refundable Items

Some items are non-refundable, including but not limited to:

Gift cards

Food-related items

Personalized or customized products

Please check the product description for any eligibility restrictions.

Shipping Costs

Shipping costs, where applicable, are non-refundable unless the item is defective or damaged upon arrival.

Refunds Processing Time

Refunds may take up to 7-14 business days to process, depending on your original method of payment and your financial institution.

Refund Frequency

A customer can only receive one full refund, for any reason, per month. The following/next refund request will be denied within one month. Special cases are subject to review at our discretion on a case-by-case basis.

For Further Inquiries

If you have any further questions, please contact our customer service team at:
Address: 30 N Gould St Ste R
Sheridan, WY 82801
Phone: +13074008820
Email: support@vegasgenix.shop