At VegasGenix.shop, we strive to deliver your products efficiently and securely. Please read our shipping policy to understand how we process and deliver orders worldwide.
1. Processing Time
- Order Processing Time: Orders are typically processed within 1–3 business days from the date of purchase.
- Please note that processing may be delayed during high-volume periods (e.g., holidays or major promotions).
2. Shipping Time & Costs
We offer standard shipping to the following countries:
| Country/Region | Shipping Method | Cost | Estimated Delivery Time |
|---|---|---|---|
| USA | Standard Shipping | $3.95 | 3 – 7 Business Days |
| Canada | Standard Shipping | $5.00 | 5 – 10 Business Days |
| United Kingdom | Standard Shipping | $5.00 | 3 – 7 Business Days |
| Australia | Standard Shipping | $5.00 | 8 – 20 Business Days |
✅ Free Shipping on orders over $99 for customers in USA, Canada, UK, and Australia.
3. Order Tracking
- Once your order is shipped, you will receive an email confirmation containing your tracking number.
- Track your package at: https://vegasgenix.shop/order-tracking/
- Note: Tracking updates may be delayed depending on the carrier’s processing speed. If there’s no update after 5 days, please email us at support@vegasgenix.com.
4. Taxes & Duties
- VegasGenix does not charge sales tax or VAT at checkout.
- Some countries (especially Germany, Italy, UK, Canada, etc.) may require import duties or VAT based on their local regulations. Customers are responsible for any such fees.
5. Change of Delivery Address
- Address changes must be made within 24 hours of placing the order.
- Once an order is in transit, we cannot modify the delivery address.
For changes, email us at support@vegasgenix.shop immediately after placing your order.
6. Order Cancellations
- You can cancel an order within 24 hours of placing it, provided it hasn’t shipped.
- If the order has already shipped, it must be received first, and then you may request a return or refund.
Refer to our Refund Policy for more details.
7. Parcels Damaged in Transit
- If your parcel arrives damaged, please send a photo of the damaged package to support@vegasgenix.com for review.
- All damage claims must be made within 14 days of delivery.
8. Contact Us
For any shipping-related inquiries, please reach out to:
VegasGenix
📍 30 N Gould St Ste R, Sheridan, WY 82801
📞 +1 (307) 400-8820
📧 support@vegasgenix.shop
